Free Helpline
We are here to assist you.
Health Advisor
+91-8877772277Available 7 days a week
10:00 AM – 6:00 PM to support you with urgent concerns and guide you toward the right care.
We are here to assist you.
Health Advisor
+91-8877772277Available 7 days a week
10:00 AM – 6:00 PM to support you with urgent concerns and guide you toward the right care.
Please read these terms carefully before using Doctar. By using our platform, you agree to these terms.
Welcome to Doctar.in (the "Platform"). This Platform, including our website, mobile application, and our Free Patient Helpline (8877772277), is owned and operated by Doctar Healthcare Technologies Pvt Ltd (the "Company").
By accessing or using any part of our ecosystem, you (the "User," "Patient," or "Relative") agree to be legally bound by these Terms and Conditions. If you do not agree with any part of these terms, you must immediately discontinue use of our services. These terms constitute a binding contract between you and the Company.
Age Restriction:
Users must be at least 18 years of age to enter into this binding agreement. Minors may use the service only under the supervision of a parent or legal guardian who accepts these terms on their behalf.
Registered Office
Remote-First Entity, India
We are India's first healthcare platform founded on the principle of Organic Merit.
We strictly prohibit healthcare providers from paying for "Sponsored" rankings, "Featured" tags, or "Top of Search" positions.
Our search algorithms and helpline recommendations are based purely on geographic proximity, medical specialty, and verified patient feedback.
We do not sell visibility; we facilitate discovery based on clinical reputation.
CRITICAL UNDERSTANDING:
Doctar.in is a technology platform, not a healthcare provider.
Facilitation Only: We act as a bridge to help you find and book appointments. We do not provide medical advice, diagnosis, or treatment.
Independent Contractors: All Doctors, Surgeons, Nurses, and Physiotherapists listed on the Platform are independent professionals. They are not employees, agents, or partners of Doctar.in.
Non-Emergency Use: This Platform is not for medical emergencies. In the event of a life-threatening situation, please contact local emergency services (102/108) or visit the nearest hospital Emergency Room immediately.
To ensure total transparency and protect our users from digital payment fraud, we operate a Non-Financial Booking Model.
Users are never charged a fee to use our app or helpline to book an appointment.
All payments for consultations, surgeries, diagnostics, or home-care services must be paid directly to the healthcare provider at their physical location.
Doctar.in is not responsible for the pricing set by doctors or hospitals. Any dispute regarding overcharging, refunds, or insurance claims must be resolved between the User and the Medical Provider directly.
We believe that fake reviews are a public health risk. To protect the community, we enforce the following:
A User cannot leave a review, rate a doctor, or send a message to a hospital profile until our system verifies that a physical visit has taken place. Verification is confirmed via the "Live Token" system or clinic check-in.
We acknowledge that family members (Relatives) often manage the care of the patient. Relatives are permitted to provide feedback specifically regarding:
Important: Relatives are prohibited from reviewing clinical outcomes they did not personally experience. This policy protects against hearsay and potential defamation claims.
Doctar.in reserves the right to remove reviews that contain abusive language, personal threats, or content unrelated to the medical experience. However, we will never remove a negative review simply because a doctor requests it; reviews are only removed if they violate our community guidelines.
Medicine is not a factory line; it is a dynamic and often unpredictable field.
The Doctor has the final authority over their schedule. They may prioritize "walking patients" (unbooked emergencies) over online bookings based on medical necessity.
Our "Live Tracking" (proprietary technology) and "Token Status" features provide real-time estimates. These are intended to reduce waiting room congestion but do not constitute a legal guarantee of the exact time of consultation.
By using this platform, the User accepts that medical delays are a reality of the healthcare industry. Doctar.in is not liable for any inconvenience or loss caused by a doctor's schedule changes.
When you book a Nurse, Compounder, or Physiotherapist for a home visit:
We encourage users to verify the physical ID and credentials of the professional upon arrival. Our platform provides verified badges, but on-site verification is your responsibility.
The User must ensure a safe and respectful environment for the healthcare professional. Abuse or harassment of visiting staff will result in a permanent ban from the Platform.
The responsibility for medical equipment (unless otherwise stated) lies with the provider or as agreed upon during the helpline discussion. Users should clarify equipment requirements before confirming the booking.
24/7 Support
8877772277
A community service for those who cannot navigate the digital app
Helpline advisors use our internal database of verified reviews to provide a list of top-rated doctors near you based on available patient feedback. They do not provide medical prescriptions or diagnoses.
All calls to 8877772277 are recorded for quality assurance, training, and to maintain a record of the "Direct-Pay" agreement to protect both the User and the Company. By calling, you consent to this recording.
We list labs based on their proximity and patient ratings. The accuracy of test results is the sole responsibility of the licensed laboratory.
Doctar.in does not perform or validate diagnostic tests.
Our "No-Paid-Promotion" and "Real Review" rules apply equally to our veterinary section. The animal owner is responsible for the direct payment to the Vet Clinic.
Pet owners must disclose any history of aggression or contagious diseases before booking.
IMPORTANT LEGAL NOTICE:
To the maximum extent permitted by law, Doctar Healthcare Technologies Pvt Ltd and Doctar.in shall not be liable for:
Our role is strictly limited to facilitating connections between patients and healthcare providers. We are not responsible for the quality, safety, or outcomes of any healthcare services rendered.
All content on Doctar.in, including but not limited to:
is the exclusive property of Doctar Healthcare Technologies Pvt Ltd.
Prohibited Activities:
Unauthorized "scraping" or copying of doctor databases, review content, or any proprietary data is strictly prohibited and will lead to immediate legal action and criminal prosecution under applicable intellectual property laws.
Your use of the Platform is also governed by our Privacy Policy. We are committed to protecting your personal data in compliance with the Digital Personal Data Protection Act (DPDPA), 2023 of India.
Under DPDPA 2023, you have the right to:
User Indemnification Obligation:
The User agrees to indemnify, defend, and hold harmless Doctar Healthcare Technologies Pvt Ltd, Doctar.in, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, debts, and expenses (including but not limited to attorney's fees) arising from:
This indemnification obligation will survive the termination of your use of the Platform.
Doctar.in reserves the right to modify these terms at any time. As our platform grows to include more specialized surgeons, diagnostics, telemedicine services, and other healthcare innovations, we will update these terms to reflect new features and legal requirements.
Notice of Changes: When we make significant changes, we will notify users via email or through a prominent notice on the Platform. Continued use of the platform after updates constitutes acceptance of the new terms.
We encourage users to review these Terms periodically to stay informed of any updates. The "Last updated" date at the top of this document indicates when the most recent changes were made.
We reserve the right to terminate or suspend access to our Platform and Helpline for any User who:
Upon termination, your right to use the Platform will immediately cease. We may also pursue legal action for violations that cause harm to our business, users, or healthcare providers.
These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of India.
Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal, India.
Before initiating any legal proceedings, parties agree to attempt resolution through good-faith negotiation. If negotiation fails within 30 days, either party may pursue legal remedies in the designated jurisdiction.
In compliance with the Digital Personal Data Protection Act (DPDPA), 2023, we have appointed a Grievance Officer to address your concerns regarding data privacy, content disputes, or platform usage issues.
Name: Sarang.S.Shaw
Email: doctar.in@outlook.com
Response Time: We aim to acknowledge complaints within 24 hours and resolve within 15 working days